November and Christmas Returns
From November onwards we're offering an extended returns period until January 14th. See below for details on how to start an exchange or return.
How Do I Return An Item?
If in the unlikely event you are not 100% happy with your item(s) received we offer an easy, hassle-free 30 days returns policy. Simply click here to access our returns portal. Once approved, you will be sent an email with further instructions. Please package the item(s) up using as much as the original packaging as possible. Then send the item back to our address using the instructions that we will provide. Once received we’ll process the return as quickly as possible.
Return for Refund
You can return your item for a full refund up to 30 days after receiving it using our money back guarantee all year round. If the item is faulty then we'll cover the postage cost but if the item is unwanted we'll ask you to pay for the postage. Once we receive the item your refund will be processed within 3 to 5 working days.
Return for Exchange
If you have ordered the wrong item or you would like to have a faulty item replaced, then see our returns portal for options. In some cases, where an item is at fault, we will send out a replacement item or component for free to resolve the issue.
If you are returning an item for exchange, then once the returned item has been received by us we will dispatch the new item to your address using your original delivery method. If the replacement item is different to the original, the difference in price will be charged or refunded to you as required.
Should you require the replacement item in advance of us receiving the original item then we will ask you to pay for the item. We will then refund the cost of the original item once it has been received.
Returns From Outside The UK
We will cover the cost of standard international shipping of a return if the original item was damaged in transit or faulty. However, additional postage costs over the standard international service charge, i.e. if the return is shipped via an express or tracked service, will not be covered. We will not cover international shipping costs of unwanted items, these will need to be covered by the buyer.
In the case where you, as the buyer, need to pay return postage please feel free to contact us for a shipping quote so that you can get the best price possible.
Returns Under Our 3 Year Guarantee
If your item develops a fault within its 3-year guarantee period, then please get in touch with our helpdesk team. In the majority of cases, we will be able to find a solution without you needing to return your item, however, if we find there is no fix we will exchange the item on a like-for-like basis.
Condition Of Returned Goods
Please make sure the return is safely packaged and returned with all the original packaging, instructions and accessories and in an appropriate box or package. We reserve the right to charge an appropriate restocking fee up to 30% for items not returned in their original condition including original packaging, instructions and accessories. Marks or stickers on the box will also incur a restocking charge.
